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This month’s Tech Talk highlights the UIC Help Center, the NY Times academic pass offer, and the February LinkedIn Learning challenge honoring Black History Month. Read more in the February Tech Talk newsletter.

 
 
 
 

Coming Monday, February 22!
An easier way to get support, request services, and find answers.

 
 
 
 

 

Feedback from our campus-wide surveys has highlighted the UIC community’s need for a more streamlined way to find and access IT services, information, resources and support.

Technology Solutions is proud to announce the launch of the UIC Help Center, a new website that provides a one-stop shop to find and request services, get support, and find answers, as well as a unified IT at UIC website that contains academic IT news, policies, announcements, and other resources related to IT.

This UIC Help Center platform helps centralize service information, consolidate support, and improve your experience. This new portal replaces the following pages:

  • RT Ticketing System (accc.helpdesk.uic.edu)
  • Technology Solutions Service Catalog (accc.uic.edu/services)
  • Knowledge Base (answers.uic.edu)

Transition & Downtime
Part of this transition involves reducing the number of email addresses used to request IT support. Starting this week, if you contact central IT, you may receive automated replies from retiring inboxes to notify you of the upcoming changes.

Transition work to the UIC Help Center will be occurring on Saturday and Sunday, February 20th and 21st, between 10:00 am and 5:00 pm CT, which will result in some downtime for our website and support systems. We will send a campus-wide communication to notify the community of expected downtimes.

To learn more about the UIC Help Center, and what is changing for you please visit go.uic.edu/introducing-uic-help-center.

 
 
 
 
 
 

Student Tech Support & Resources
Visit the Technology Solutions Spring 2021 Operations page to obtain up-to-date tech support information, hours of operation, and service availability for spring semester. Get information on the following student services and resources:

  • Printing Services
  • Computer Labs
  • Equipment Lending
  • Study Spaces
  • IT Support & Operations
Spring 2021 Operation
 
 
 
 
 
 

FREE New York Times Subscription
Did you know UIC staff and students are eligible for a FREE subscription to NY Times with their NetID and password.

Click on the link below to learn how to take advantage of this offer available to UIC students. go.uic.edu/nytacademicpass 

 
 
 
 
 
 

LinkedIn Learning
Black History Month celebrates the achievements and impact of African Americans in the U.S. and across the world.

In celebration of Black History Month, we invite you to participate in LinkedIn Learning’s BHM Challenge, kicking off February 9, where we’ll be spotlighting some of the incredible courses taught by Black authors.

Challenge yourself to participate each day and to discover new courses. Each day’s activity can be completed in ~5 minutes. Initial each day when you’ve completed to keep yourself on track. Happy learning!

UIC LinkedIn Learning
 
 
 
 
 
 

Last month, UIC was targeted by a sophisticated phishing attack purporting to be a notification from System HR containing a “Benefits Payment Approved” PDF attachment. The PDF document was shared using a link from Dropbox which the university does not use (we use Box.com).

Our Security team was able to detect the attack and remove unopened emails from university inboxes. Recipients that did open the email were quick to identify the attack and escalate it to the Security team.

As a reminder, phishing emails are a type of cyber attack that attempt to steal information or install malware to devices. These emails can be hard to detect as they can appear legitimate and are cleverly designed to fool recipients.

If you receive a suspicious email you are unsure of, do not hesitate to contact security@uic.edu with any questions or concerns.