‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌
 
 

Happy holidays from UIC Technology Solutions (formerly ACCC)! We hope to find you safe, healthy, and well as we approach the end of the fall semester.

This month’s Tech Talk highlights the recent IT Community Update event, holiday cyber scams to be aware of, and reminds you to always be learning through LinkedIn Learning.

 
 
 
 

Technology Solutions hosted a virtual IT Community Update event on November 18 where unit IT leaders shared updates on recent IT accomplishments, current projects, and upcoming initiatives in support of Technology Solutions’ mission to enable excellence through information technology. We also announced the 2020 winners of the IT Community Awards. Below are key highlights:

 

 
 
 
 

New Service Management Platform Coming Soon
We are happy to announce that a new Service Management tool is launching early next year. This tool will enhance UIC tech support operations by centralizing service requests, streamlining processes, consolidating knowledge resources, and so much more, with the ultimate goal to enhance your experience.

With this modern, mobile-friendly service management tool, obtaining technical assistance, submitting service requests, reporting service incidents and finding solutions to technical issues will be easier. Stay tuned for more news!

 
 
 
 

Enhanced UIC-WiFi
Technology Solutions rolled out improvements to the university’s wireless service on the East and West campus. With these improvements, the UIC Community has a wider range of access to Wi-Fi services both inside and outside of classrooms and buildings. These enhancements were essential in an effort to support UIC’s safety and social distancing measures in response to the pandemic. We want to thank the network and infrastructure teams for their hard work to accomplish this feat within a short period. To view a map of hotspots on East and West campus, visit: go.uic.edu/improved-wifi 

 
 
 
 

IT Community Awards
Each year, Technology Solutions distributes the Rising Star and Robert Sandusky IT Community Leadership (RSCL) awards. These awards celebrate and honor members of the UIC IT Community that demonstrate leadership, contribute to the advancement of IT services, promote diversity and inclusion in IT, or go above the call of duty to inspire excellence. We are pleased to announce this year's 2020 IT Community Award winners.

The 2020 Rising Star Award was given to Service Desk Lead Analyst Ryan Szymkiewicz. Ryan started with Technology Solutions as a student employee in 2012 and became a full-time employee in 2016. Ryan demonstrates excellent customer service skills, willingness to help beyond the call of duty and possesses a strong work ethic.

This year’s RSCL recipient is Noelle Sojka-Howell, IT Manager at Education Information Services at UI Health. Noelle has been with UIC for 7 years and is an excellent manager that leads by example. She is a valued team member dedicated to building community and embracing change to support the advancement of IT at UIC.

 
 
 
 
 
 

You may be looking forward to the joyful holiday season - but cybercriminals can quickly turn you into the Grinch! Be aware of common cyber scams and protect yourself from malicious criminals this holiday season.

Job Scams
Got an email for a job that offers $300-$500 a week to work 20 hours from the comfort of your home? Does that sound too good to be true? That’s because it probably is! Cybercriminals are targeting students eager to work with fraudulent job offerings that attempt to steal sensitive information or request funds in the forms of bank transfers or gift cards.

Crafty scammers can use sophisticated technology to create realistic communications that can fool you. We understand that identifying the legitimacy of an email can be difficult, especially when scammers can hack or mimic UIC email addresses. However, you can look for these red flags to help you determine its validity.

  • Too good to be true - The job description is usually vague and will offer a large amount of money for very little work.
  • Written poorly - The emails are usually full of typos, not written in professional language and use very casual greetings or closing words.
  • Ask for sensitive data - Scammers will ask you to purchase something, provide them with sensitive data or personal bank account information through a link, fake webpage or an online “job” application.
  • Request money, gift cards or fund transfers - Scammers may email you a check to print and ask that you deposit it in your bank then ask you to wire funds back using bank transfer, gift cards or Bitcoin. This should be an immediate red flag.
  • Ask you to use another email - You may be asked to contact individuals through a non-university email such as a Hotmail or Gmail address. Scammers are also not available to speak on the phone if you ask to call them.

Please do not respond to these emails if they seem suspicious. Evaluate each email carefully and perform your research. If you are unsure if an email is fraudulent, forward the email to security@uic.edu so it can be investigated and shared with the community. Thank you in advance for helping prevent cyber attacks.

 
 
 
 

Email Scams
Phishing emails are common scams where an attacker impersonates a brand, product, organization, or other entity with the goal to get you to click on a link or open a file attachment.  

The links will take you to a landing page where you are asked to sign in using your login information so they can steal your credentials. Opening the file attachments can install malware to your computer meant to record your keyboard activity and steal data. Common phishing scams during the holiday season include:

  • Shipping notifications - Be aware of fake emails impersonating shipping companies that contain delivery notifications or shipping status alerts.
  • Receipts & invoices - Scammers posing as popular online retailers, such as Amazon, send emails with a fake receipt or invoice attachment that, if opened, can install malware on your computer.
  • Gift card & prize scams - If you receive an email that you won a gift card, be very careful especially if you do not remember entering a contest. The scammers will state you need to pay a “processing fee” via bank transfer before getting the “prize money” deposited to your bank account.
  • Zoom blackmail scam - Technically, this is not a phishing scam, but an email scam that tries to prey on your fears. This scammer claims they recorded you during a recent Zoom meeting while you were in a compromising or embarrassing situation. The scammers threaten to release the recording unless you make a payment or send money.

To prevent falling victim to email scams, examine your emails very carefully! Don't open attachments from suspicious senders, do not click on unknown links, and avoid entering login credentials on unfamiliar pages.

 
 
 
 

Phone Scams
Unfortunately, the holidays don’t stop criminals from posing as charities, banking institutions, healthcare organizations and even local authorities. Criminals are getting more creative and brazen each day. Be aware of these phone scams:

  • Robocalls - Calls from cybercriminals pretending to be government organizations, family members in distress, banks/credit card companies etc. usually with an immediate need or request for money or payment. Robocalls are less easy to detect than they used to be as the caller ID can be adjusted to make it look like the call is coming from your area code, and even real telephone numbers. These scammers can be very aggressive, and state immediate payment is required through bank transfers, gift cards or Bitcoin. If you receive a call like this, hang up, and call UIC Police to report the incident.
  • Text messages - Fake text messages telling the recipient that they’ve come into contact with someone who has tested positive or shown symptoms for COVID-19 are being reported. These texts can contain a website link that claims to provide information. If you receive a text like this, do not click on the link or share any sensitive information.
  • Charity scams - Charities you don’t recognize may be asking for donations. While it is great to give back, scammers take the opportunity to mask themselves as charitable organizations. Verify all charities on the IRS tax exemption site before donating.

Be aware of these scams especially during the holiday season. Don’t get grinched! As always, stay alert and use caution to keep your money – and your information – safe. If in doubt, email security@uic.edu with any questions.

 
 
 
 

Let’s not forget, the holidays are also a time to relax. If you find yourself with some time off, use it as an opportunity to check in with yourself and take some time for you. LinkedIn Learning is available to help you destress, sharpen up a skill, or develop a new hobby. Check out the December features below:

  • Managing Stress for a Positive Change (57 min)
    Stress is often viewed in purely negative terms, however, it's possible to use stress to fuel positive change. In this course, learn how you can train yourself to use stress in more effective ways.
    go.uic.edu/managing-stress


  • Communicating with Confidence (1 hr)
    Learn simple communication tools, strategies, and tips that are easy to use and produce immediate results. Sound more confident, use body and language to better express ideas, and overcome anxiety. 
    go.uic.edu/communicating-with-confidence
     

  • Photography 101 (2 hr)
    Learn basics such as how to hold the camera, what various modes mean and when to use them, and even how and when to use the camera's flash. There's also creative instruction to guide you toward becoming a better photographer.
    go.uic.edu/photography-101 
UIC LinkedIn Learning
 
 
 
 

December 18-20, 2020 Scheduled Maintenance 
Technology Solutions will be performing scheduled maintenance beginning at 9:30 pm on Friday, December 18, and ending at 11:59 pm on Sunday, December 20.

Maintenance windows are scheduled to have the least impact on operations, and service downtime is kept to a minimum. However, certain services may be unavailable for extended periods of time due to necessary updates. Affected services will be listed on the Maintenance Window status page: go.uic.edu/maintenance-window