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This month’s Tech Talk announces the UIC Help Center, the Github pilot program, and an offer for a free subscription to The New York Times. We also bid farewell to our CIO, Cynthia Herrera Lindstrom, and wish her well in her retirement.  Read on to learn more.

Thank you, Cynthia

It is with bittersweet sentiment that we announce that after 35 years of dedicated service at UIC, our Chief Information, and U of I HIPAA Privacy & Security Officer, Cynthia Herrera Lindstrom, retired this January.

Cynthia’s career at UIC spans over three decades and encapsulates the possibilities of what one can achieve at our institution with hard work, dedication, agility, and love for the UIC community. From starting as a student employee, to completing her professional career as CIO for the university’s central IT Department, Cynthia has helped lead and transform our information technology strategy to what it is today.

On behalf of the entire Technology Solutions staff, the university, community members, teammates old and new, we would like to thank Cynthia Herrera Lindstrom for her support and efforts, and wish her well in her future endeavors.

To read more on Cynthia’s inspiring story and write her a message, visit go.uic.edu/thankyoucynthia.


Coming Monday, February 22!
An easier way to get support, request services, and find answers.


Technology Solutions is proud to announce the launch of the

UIC Help Center on Monday, February 22!

Feedback from our campus-wide surveys has highlighted the UIC community’s need for a more streamlined way to find and access IT services, information, resources, and support.

The UIC Help Center website will improve your experience by serving as a one-stop-shop to find IT-related information, request services, submit and manage support requests, and find answers to common IT questions.

This effort is in partnership with our peers across the UofI System, and Technology Solutions is the first unit at UIC to move into this platform! We are working with all units across UIC to add more service providers, including non-IT departments, in the future. Stay tuned for more updates!

To learn more about the UIC Help Center, and what is changing please visit go.uic.edu/introducing-uic-help-center


Zoom Live Transcription Available
Automated live transcription is now available for UIC Zoom. This feature captures a textual display of what is being said in a live meeting and displays it on the screen, similar to close-captioning. If the meeting is recorded to the cloud, the audio transcript will be processed as a separate file that can be downloaded, edited, and added to the recording.

Please be aware that while this tool is excellent for transcribing audio in meetings, it should be used as a starting-point for adding captioning to your media. Automated transcription is not 100% accurate, and using it does not indicate your meeting or recording satisfies accessibility accommodation requirements.

To meet those requirements in recordings, please be sure to review and edit the transcript to accurately capture words, indicate speaker, or to add capitalization and punctuation, which are not captured by the transcript. At this time, Zoom live audio transcription supports the English language only. To learn more about caption best practices in videos visit: webaim.org/techniques/captions.

To learn how to enable Zoom Live Transcription, visit answers.uillinois.edu/uic/108744.


GitHub Pilot Program
Beginning in spring 2021, all departments and employees within the U of I System will have access to a shared, enterprise-wide GitHub license. GitHub is a cloud-based service that helps developers store and manage their code, as well as track and control changes to their code.

Technology Solutions is currently seeking faculty and teaching assistants interested in participating in a pilot program at UIC before the spring rollout.

As part of the pilot program, participants will be responsible for using, testing and providing feedback on the Github service. To learn more and enroll in the UIC GitHub pilot program, please contact Radhika Reddy, Interim Director, Software Development and Delivery at rsreddy@uic.edu.


New York Times Subscription Offer
Did you know that UIC staff and students are eligible for a free subscription to The New York Times with their NetID and password? Learn how to take advantage of Academic Pass offer available to UIC at go.uic.edu/nytacademicpass


Using VoiceThread in Blackboard 
Tuesday, February 9 - 12:00 pm CT
Learn how to create VoiceThreads and then add them to your Blackboard course as lessons or assessments.

      Date: Tuesday, February 9
      Time: 12:00 pm CT

VoiceThread: New Assignment Features 
Tuesday, February 16 - 12:00 pm CT
We'll explore how to turn new assignments on for your courses and begin using them with your students. We will review all of the workflows, new features, and options for your VoiceThread assessments.

      Date: Tuesday, February 16 
      Time: 12:00 pm CT 

Visit the Webinar Calendar for registration information.

LTS Webinar Calendar
 Image of LinkedIn Learning Promo

Learning Zoom (1h 21m)
Learn how to host your own Zoom meetings and webinars, from scheduling and adjusting moderator settings to recording meetings.

Mindful Meditations for Work and Life (1h 27m)
Meditation and mental exercises like visualization can help you manage stress and create the life you want. Explore different kinds of breathing exercises, and discover visualization and loving-kindness techniques to open your mind and your heart.

Using Microsoft Teams and Outlook Together (48m)
Discover how to use these two programs together in the right balance to increase collaboration and maximize productivity. Explore the overlapping tools provided in both programs and which type of communication is best accomplished with each application.


Last month, UIC was targeted by a sophisticated phishing attack purporting to be a notification from System HR containing a “Benefits Payment Approved” PDF attachment. The PDF document was shared using a link from Dropbox which the university does not use (we use Box.com).

Our Security team was able to detect the attack and remove unopened emails from university inboxes. Recipients that did open the email were quick to identify the attack and escalate it to the Security team.

As a reminder, phishing emails are a type of cyber attack that attempts to steal information or install malware to devices. These emails can be hard to detect as they can appear legitimate and are cleverly designed to fool recipients.

If you receive a suspicious email you are unsure of, do not hesitate to contact security@uic.edu with any questions or concerns.

We thank the faculty members that brought this threat to our attention. It is important to remain vigilant and notify the Security team of any potential attacks to support our efforts of keeping the UIC community safe from cyber threats.

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