AITS in Action

Happy Customers

I just wanted to share with you how much I enjoy working with Kelly Delahanty. As a person who is new to project management, the knowledge that she has in what needs to be done for UI design is of immense help to me.

She is always on top of timelines/deadlines. She gets me the hours estimates in a more than timely fashion. When working with end users has a great way of explaining why a design is better or will be a better user experience.

She is just a Rockstar and I wanted you to know how great she is to work with.

-Recognized by Jodi Wright, AITS

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AITS System Access Management,

Thank you for the prompt and attentive service that you provide. Although this is the type of service I have grown accustomed to receiving from you, it is especially appreciated in extraordinary circumstances.

Thank you not only for your service today, but for all the times in the past when I did not send a note expressing my appreciation as well. Your work is greatly appreciated!

-Recognized by Andrea Lasticly, Assistant Director at University Payroll & Benefits

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Matthew [Magee]:

Welcome to the University of Illinois. I hope you enjoy your new adventure in AITS. I look forward to working with you more on Team Dynamix. Thank you very much for jumping in and helping us get our technician role in place for our folks. It was a last minute thing that we realized hadn’t been done as we turn on sandbox access for everyone and announce today. This really helped us out and I am very grateful.

-Recognized by Kathy Lyons, Assistant Director of Services and Process Management at Tech Services

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Hi Ali [Banihashem]-

I just wanted to let you know how grateful I am for all your efforts in making the virtual Salute to Academic Achievement (SAA) a success this year. Your willingness to get involved helped everyone better understand the technology and data and move the process to fruition. You role on the day (or, rather, evening) was invaluable –and helped everyone involved gain a greater insight of running a Brazen event. Your role through the process and on the evening will pay dividends as we move into hosting the Salute to Illinois Scholars (SIS) event this week!

Your experience, calmness, and your attention to detail were all value added facets throughout the event process. As you know, it is looking as if our first attempts to launch an on-line SAA have been somewhat successful. The participation numbers are solid while the logged 650 chats with students speak volumes as to the impact of the event . As one parent noted, not only was the event “great” it encouraged and inspired her prospective student daughter to possibly "apply as soon as tonight". Such a comment is a nice reflection of the very real influence the event can have on prospective students and families and is a reflection of all the hard work that went on behind the scenes and on the night.

I certainly appreciate your efforts in to making the SAA and SIS events a success.

-Recognized by Julian Parrott, Assistant Vice President for Academic Affairs

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I have worked with Jodi Wright over the years and I have to say, she is very professional, helpful, proactive, etc.

We (Technology Services) had a new Blackbox created and we are changing our system IDs in the process. Jodi, has helped with questions, testing and she was proactive and changed our files so she could test the new system IDs before we switch them. Now, we don't have to worry about testing them, because she already has.

This will make the transition very easy. She has always been helpful and kind. She is an asset to the University of Illinois. Don't lose her!

-Recognized by Rita Ray of the Office of the CIO, Urbana

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I wanted to take a moment and say thank you to two of your AITS team members, Jeannine Reese and Amanda Hemming. Jeannine and Amanda have been our technical leads in our Source2Pay iBuy enhancements (Contracts+ implementation and eProcurement Optimization respectively). In their roles, they have continued to lead the technical discussions of what the iBuy system can and cannot do. They have both sought additional insight and continuing education in these areas to make sure we're presenting the best offering to our customers. They have also interfaced with other AITS subject matter experts to make sure we'll be able to continue with our integrations after we roll out the new enhancements. With such an opportunity to improve our procurement/contract processing systems it is much appreciated that we have these two professionals assigned to the project.

Considering the decentralized users of the systems, I have to admit these discussions have not always been easy. I'd venture to say that a lot of this is due to the system's inability to address some of our requirements/needs. Despite some team members showing angst because of this, both Jeannine and Amanda have been able to keep a level head and keep our goals of improving the system for our end-users insight. Each time I have seen us going down a path not moving us forward, it has been refreshing to have Jeannine and Amanda bringing the group back to the tasks at hand.

-Recognized by Daniel Szajna, Director of System Purchasing & Support Services

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