System Offices KnowledgeBase Update
AITS Service Desk has joined in the responsibility of daily maintenance of the KnowledgeBase (KB) to help ensure the relevance and accuracy of our customer support information. These tasks include review and approval of document activation requests, responding to user feedback, and ensuring all content is regularly reviewed every six months to maintain freshness. Service Desk will also inactivate documents that are expired longer than 30 days. Inactive documents can easily be reactivated up to a year after they expire.
Need advice and assistance with building new articles or refactoring existing KB articles? Just contact the AITS Service Desk, they can help with that too.
The KB also has a brand new feature: the WYSIWYG editor! Look for the option to “switch to the new editor” while editing a document. There is a training video on the new editor and an explanation of the all the new editor icons. It is far easier to incorporate images and import content fromMicrosoft Word in the new editor, so we highly recommend switching. In the future, it will replace the older classic editor.
Campus Charitable Fund Drive (CCFD)
Campus Charitable Fund Drive (CCFD) is our workplace giving campaign! It’s one of the easiest and most effective ways for you to support your favorite causes. The 2020 campaign is in full force and AITS needs your help to meet our goal! The drive has already begun and concludes on Wednesday, November 18.
Our goal as a University this year is to collect $1.5 million and have 25% participation by our employees. The goal for AITS is $22,405.96. AITS welcomes your help in achieving our goal! Together, we can make an incredible impact.
Consider the impact a donation makes and how far your dollars go:
- $2 per pay period can plant 50 trees to help reduce carbon dioxide in our atmosphere.
- $10 per pay period provides gold, silver and bronze medals to Special Olympics athletes.
- Your $100 donation will fund research toward a cure for cancer.
If you have questions, would like help completing forms, want more information or need assistance in making your contribution to CCFD, please contact Kat Mathews at email@example.com!
Mandatory Ethics Training 2020
Faculty, Staff and Graduate Employees are required to complete Mandatory Ethics Training 2020 by 5:00 PM CST on October 30, 2020. Seasonal and Temporary employees must complete the training before December 31, 2020. The course will take approximately 40 minutes to 1 hour to complete.
To complete your coursework, please do the following:
- Open your browser (preferably Google Chrome) and go to: https://lms.apps.uillinois.edu.
- Click “NetID Login”.
- Choose your university location and “Select”.
- Enter your university netid and password and “Login”.
- Once logged into the University of Illinois System Training LMS, on the Course Overview screen, select the 2020 Annual Ethics Training icon by clicking on the image.
- On the dashboard, please click on the “Annual Ethics Training for Faculty and Staff" link.
- Your course will open and you may progress following the on screen prompts.
- Upon completion, click the link provided to obtain your Certificate of Completion.
Any content questions may be directed to the University Ethics & Compliance Office at 866-758-2146 or firstname.lastname@example.org.
Recognizing AITS Employees
If you'd like to recognize a colleague for doing great work, use our High Fives & Fist Bumps tool! Recognition from our customers can be submitted to our Recognition Team at email@example.com. Think that someone you work with is beyond excellent? Take it one step further and nominate them for the AITS Excellence Award!
2020 AITS Excellence Awards
For the 2020 Excellence Awards, AITS gave us no shortage of exceptional nominees to choose our winner from. This year, the selection committee received 14 nominations for individuals who go above and beyond in their roles. From the original 14 nominees, 5 finalist were selected as front runners. Ultimately, the selection committee choose Julie Wagner as our 2020 AITS Excellence Award Winner for her work on AdobeSign.
Here's what Julie's nominator had to say about her:
"With very little notice and in the midst of the turbulent first weeks of the pandemic, Julie took the lead to document, onboard, and support both DocuSign (a pilot service that was wrapping up) and Adobe Sign, the University's first first-ever enterprise solution for electronic signatures. While dealing with the pandemic herself, her efforts enabled the implementation team to successfully migrate hundreds of people and processes to support remote operations of contracts, telecommuting agreements, and many other critical services during the COVID-19 response. She was able to do this swiftly with little direction in a nimble "build-as-you-fly" method."
High Fives & Fist Bumps
TAM Team Recognition Program
AITS's Technical Application Management (TAM) leadership members have initiated a recognition program within in their team! This program was developed to recognize team members for the hard work that is done day-in and day-out. Each month, two team members will be recognized as the TAM Employees of the Month for their excellence in tasks, projects, and daily work.
Want to implement a recognition program within your team but not sure how? The AITS Recognition Team is happy to host a brainstorming session to discuss ideas and possible implementation!
TAM Employees of the Month - August
Chris has taken on more leadership duties at Service Desk recently, such as shift scheduling, metrics collection, and meeting with individual team members for ticket reviews. He has coordinated the onboarding and training of two new student staff members this summer, always a difficult task before, but now fraught with innumerable complexities due to COVID and our remote work situation. He also joined a Technology Services task force to provide much needed Tier 3 support for the Safer Illinois mobile application. What is mentioned here is on top of his existing duties of providing daily IT support to students, faculty, and staff across the System.
Tanya always strives to provide great customer service and has a broad customer base for Automation projects within FormBuilder, but the unique circumstances of 2020 have really brought her dedication to her clients and the University of Illinois System to bear. She has fielded a number of urgent requests and worked on a number of COVID related projects in addition to her normal workload in order to assist units in dealing with the remote work environment. She has gone above and beyond in her efforts to help internal and external customers struggling with manual processes by quickly providing them with an automated solution. A few examples of her work include the AITS Equipment tracking form used to inventory equipment employees took home for their remote work, the Meat Sales Room meat and egg order form, UIC Faculty Affairs Tenure Rollback and Multi Year Contract form, UIUC Engineering Study Abroad, Technology Services Loan and Renewal Programs, and SmarterInIllinois' smartphone request form which works in conjunction with Shield Illinois. Tanya always does excellent work and has an ingrained desire to provide great customer service, but this year she has really shined in her dedication to her customer base and the university in general. During these challenging times, Tanya has found a way to keep putting her clients first and to provide them with automated solutions to their manual processes that help to take a little of the challenge out of their jobs.
Web Intelligence Training
10/8 - Web Intelligence: Reporting Basics
ONLINE | 8:30 - 11:00 AM [Register here]
This course demonstrates how to use the Web Intelligence report editor to create custom reports and analyses. Topics include: creating basic reports, filters, sorting, calculations, breaks, and file formats.
Illinois Higher Education Tableau User Group
10/14 - Web Intelligence: Reporting Basics
ONLINE | 2:00 - 3:30 PM [More info here]
This group is designed for the users of Tableau to come together and learn about new features/upgrades, how others are using or developing in the software and ultimately to enhance collaboration and networking.
Decision Support General Report Assistance
1-on-1 Report Assistance
AITS offers training sessions and 1-on-1 report assistance with our data experts. To register or to see the complete schedule, please visit the Training Registration Application. If a session is full, please click the Wait List link to be added to our wait list.
10/4– Routine maintenance on all production Solaris and Linux servers. Includes Oracle db patching
10/10 – BDM 8.7.4 and 126.96.36.199 and Extender 16.6
10/11 – Configure HAB network switches for Disaster Recovery environment (backup date)
10/13 – Apply Microsoft critical patches to non-production servers
10/15 – Apply Microsoft critical patches to production servers
10/18 – Deploy latest Financial Aid releases w/required dependencies- Banner General 8.12.1 Banner Admin Common 9.3.21 BA WWW-FINAID 8.38.1 BA FIN AID 9.3.22 BA FIN AID 8.39
10/25 – SharePoint maintenance - on-premise platform