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Click here to see this online
 
 
 
ACCC Support for Remote Teaching After Spring Break
 
Teaching Remotely - Welcome back! Let's learn something together. 
 
 

Dear Instructors,

While you are doing your part to continue providing quality education through remote teaching, ACCC’s support teams are also operating remotely at full capacity. 

To foster a smooth transition back to classes, please follow the six steps in our Faculty Blackboard Back to School Checklist: go.uic.edu/Blackboard_Checklist. To manage your Blackboard courses quickly and conveniently, visit the online resources listed at the bottom of this message.

We strongly encourage you to perform a test run with your students prior to the beginning of classes following spring break. Please remember to follow our Academic Continuity guidelines: accc.uic.edu/support/academic-continuity

Support for You & Your Students

For learning technologies such as Blackboard, Blackboard Collaborate, and Panopto:

  • Email Support will remain available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm. Email LTS@uic.edu.
  • Phone support will be available Monday through Friday 7:30am to 7:00pm by calling 312-413-0003 option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.

For other technologies such as Webex, VPN, and Passwords:

  • The Contact Us form is available at accc.uic.edu/forms/contact-us or you can email us at consult@uic.edu.
  • Phone support will be available Monday through Friday 9:00am to 5:00pm by calling 312-413-0003 option 9. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.

You can always report outages of ACCC services by calling 312-413-0003 option 2

  • Please note that while we have taken measures to minimize delays, you may experience longer than usual wait times due to an expected higher volume of requests. Nearly all ACCC staff are working remotely to support the UIC community at this time. We thank you for your patience.

The ACCC computer labs and the University Libraries are currently closed for the health and safety of students and staff. If any of your students express that they do not have access to a computer and/or internet, please:


Online Conferencing & Collaboration Tools 

Visit answers.uillinois.edu/uic/conferencing for information on online conferencing and collaboration options such as Webex, Zoom, Google Hangouts Meet and Microsoft Teams. 

Online Resources to Get Help 


ACCC is committed to supporting UIC instructors, students and staff. We are here to help!

Please reach us at LTS@uic.edu with requests for assistance.

Sincerely,

Cynthia Herrera Lindstrom
Assistant Vice Chancellor and CIO