Meet the Cross-Functional Identity Management (CFIM) Team
In early March, TAM underwent a formal change within their part of the organization. The CFIM team was created out of need to address complex challenges that arise concerning duplicate/multiple records, identity reconciliation, cross-functional issues, functional-related security issues and more.
Though the CFIM team is new, the team is comprised of a few dedicated employees you already know! CFIM is led by Assistant Director, Stacey Neil and fully supported by team members Erin Arie, Sonya Shipley, and Teresa Woodley. This team of rockstars gave a little insight into what's prepared them for these roles and what vision they each have for the CFIM team. Here's what they said:
How many years have you been with AITS?
Stacey Neil: 20 years
Erin Arie: 16 years
Sonya Shipley: 7 years
Teresa Woodley: 15 years
What projects have you been previously a part of?
SN: Banner implementation, Banner Student and General module enhancement and support projects
EA: Banner Student upgrades, Security Application updates and maintenance
SS: UNIX/Linux batch job testing
TW: Clean Address Software project, HR Front End Project, Banner Finance Training Database project, Campus Help Desk Software Replacement, Sec App Analysis Project, and MANY Banner upgrade projects
What do you enjoy most about your role?
SN: I have most enjoyed getting to know our clients across all three universities and in all functional areas. Our CFIM work requires us to work with colleagues in many units to solve identity issues for employees, students and vendors, and building the relationships to support that work has been rewarding.
EA: Of course my amazing colleagues, helping fix multiple records for our clients and my role within the Security Application.
SS: The combination of interacting with clients who have problems AITS can help solve, and the quiet, thoughtful work we do to support them.
TW: Spending the work day with the people that I work with!
What are you looking forward to accomplishing as the CFIM team?
SN: The CFIM team is pretty awesome as it is! But I am looking forward to continuing our education on policies and processes with Banner and other related systems to better help prevent and solve identity problems. We have amazing colleagues in AITS and other units that have helped and continue to help us meet these goals, and we are excited to keep that momentum.
EA: Getting support from our clients on our policies and procedures to make Banner data cleaner and more useful.
SS: Continue to improve upon our already substantial documentation of the many repetitive processes we engage in daily to resolve issues for our customers. Increase our technical skills to make ourselves more efficient as a team. Get an even better handle on the Net ID creation, maintenance and most of all, issue-resolution process through increased collaboration with campus computing centers, AITS Systems Access Management team and our own internal IAM Support team.
TW: Sipping a cool drink on the patio while thinking of the CFIM team when I retire on June 30!